Shipping Policy
Effective Date: 1 September 2026
Thank you for shopping with DELULU. Please review this page to understand how we handle order processing, delivery and shipping charges.
Order Processing
• Orders are processed and dispatched within 24 working hours, Monday to Saturday.
• Orders are not processed on Sundays or public holidays.
• Once your order is dispatched, tracking details are shared with you by email and WhatsApp.
• Delivery timelines begin from the date of dispatch, not from the date the order is placed.
• Dispatch timelines may be longer during launches, festive periods, or unusually high order volumes. Our team will inform you if your order is affected.
Cancellations and Changes
• Orders can be cancelled only before dispatch. Because we dispatch within 24 working hours, this window is short — contact us as soon as possible if you need to cancel.
• Once an order is handed to the courier, it cannot be cancelled.
• Address changes can be accommodated only before dispatch. Once the order is in transit, no change is possible.
• Items cannot be added to or removed from an order after checkout.
Delivery Timelines
Timelines below are counted in working days from the date of dispatch.
|
Location |
Delivery time |
|
Metro cities |
3 to 4 working days |
|
Tier 1 cities |
5 to 7 working days |
|
Remote and non-metro areas |
May take longer |
We work with third-party courier partners. While we coordinate closely with them, delivery timelines may occasionally be affected by weather, strikes, public holidays, or other factors beyond our control.
Shipping Charges
|
Order |
Shipping fee |
|
Prepaid orders above ₹1,999 |
Free |
|
Prepaid orders below ₹1,999 |
₹80 |
|
Cash on Delivery orders below ₹1,999 |
₹80 |
Cash on Delivery
• Cash on Delivery is available on serviceable PIN codes.
• Cash on Delivery orders are dispatched only after confirmation, either through a WhatsApp message or a call from our team.
• Orders not confirmed within 2 to 3 days are automatically cancelled.
• Refusing to accept a Cash on Delivery parcel at the door is not a cancellation. Repeated refusal may result in your account being restricted to prepaid orders.
Order Tracking
Once your order ships you will receive a shipping confirmation by email and a WhatsApp message with your tracking number. Use the tracking link to follow your delivery.
Shipping Partners
We ship through ShipPrime and its carrier partners, including Delhivery, Bluedart, Xpressbees and Ekart.
Important Shipping Information
• Please make sure the shipping address and contact details entered at checkout are correct and complete.
• We are not responsible for orders affected by incorrect or incomplete shipping details provided by the customer.
• If your parcel is marked as delivered but you have not received it, inform us within 24 hours so we can raise the issue with our courier partner. Requests raised after 24 hours may not be serviceable by the courier.
• If a parcel arrives visibly torn, opened, re-taped or underweight, do not accept it. Refuse the delivery and message us the same day.
Delayed or Lost Shipments
If your order is unusually delayed or appears to be lost in transit, write to us at contact.mydelulu@gmail.com. We will take it up with our shipping partner and keep you updated until it is resolved.
Returned to Origin
An order is returned to origin when delivery is refused, the address is unreachable, or the courier is unable to complete delivery after its attempts.
• For prepaid orders returned to origin, store credit is issued after deducting ₹200 towards shipping and handling. No refund is made to the original payment method.
• For Cash on Delivery orders returned to origin, no charge is raised, but repeated instances may result in the account being restricted to prepaid orders.
• If you would like the order re-dispatched instead, contact us. Re-dispatch is subject to a re-shipping charge.
International Shipping
We currently ship within India only. We do not offer international shipping.
Need Help
For any shipping-related query, contact us at contact.mydelulu@gmail.com, Monday to Saturday, 12:00 PM to 6:00 PM IST.
